Welcome to Innerhub AI ("we," "our," or "us"). Protecting your privacy and ensuring the security of your personal data is a top priority for us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully to understand our practices and your rights concerning your personal data. This Privacy Policy applies to all visitors, users, and others who access or use our services ("users"). It covers the features and functionalities of our website, including but not limited to:

• Adding data to a personal knowledge base.
• Calls and SMS messages.
• Participating in meetings with attached workflows (e.g., transcription, note-taking, action item identification).
• Recording audio and processing it through user-defined or templated workflows.
• Integrating workflows with third-party systems.

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history. We collect various types of information to provide and improve our services. This includes: Personal Information:

• User credentials for creating and accessing accounts.
• Name, email address, phone number, and other contact details.

Uploaded Data:

• Information added to your personal knowledge base.
• Meeting recordings, audio recordings, and associated workflows.

Communication Data:

• Transcripts of phone calls and SMS messages.
• Meeting transcriptions, notes, and identified action items.

Usage Data:

• Information on how users interact with our platform (e.g., features used, workflow configurations).

Technical Data:

• IP addresses, device information, browser type, and operating system.
• Cookies and similar tracking technologies to enhance user experience.
• Log data, including timestamps, user activity, and system interactions.
• Location data derived from IP addresses, used for security, analytics, and service optimization.

We collect this information directly from you when you use our services, as well as automatically through your interactions with our platform. All uploaded and communication data is securely stored and encrypted to protect against unauthorized access and breaches.

We use the collected information for various purposes, including but not limited to:

1. Providing and Improving Services:
   • Enabling users to manage their knowledge base.
   • Facilitating phone number reservations and communication services.
   • Enhancing meeting participation with workflows like transcription and note-taking.
   • Processing and analyzing recorded audio.
2. Enhancing User Experience:
   • Customizing user interactions based on preferences and usage patterns.
   • Providing personalized recommendations for workflow automation.
   • Utilizing log data to identify trends, diagnose issues, and optimize performance.
3. Communication and Notifications:
   • Sending alerts, updates, and service-related notifications.
   • Responding to inquiries and support requests.
4. Security and Compliance:
   • Protecting against fraudulent or unauthorized activities.
   • Ensuring compliance with legal obligations and policies.
   • Using location data and device information to detect and prevent security threats.
5. Third-Party Integrations:
   • Automating workflows based on user preferences.
   • Sharing necessary data with authorized third-party services (e.g., Google Drive, Slack, Jira) per user request.

We do not sell or rent your personal data. Any sharing of data is done in accordance with this policy and with appropriate safeguards in place.

We only share your information when necessary to provide and improve our services, comply with legal obligations, or with your explicit consent. This includes:

1. With Third-Party Service Providers:
• We may share data with trusted third-party vendors who assist us in operating our platform, such as cloud storage providers, analytics services, and communication platforms.
• These providers are contractually obligated to safeguard your data and only use it for the intended purpose.
2. With Third-Party Integrations:
• If you choose to use our third-party integrated services, we share relevant data as necessary to fulfill the requested actions within these services.
3. For Legal Compliance and Security:
• We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal processes.
• We may also share data to protect against fraud, security threats, or violations of our terms of service.
4. During Business Transfers:
• In the event of a merger, acquisition, sale, or transfer of assets, your data may be shared with the acquiring entity to ensure continued service.
5. With Your Consent:
• We may share your information for other purposes not covered in this policy, but only with your explicit consent.

We take all reasonable steps to ensure that any shared information is handled securely and in compliance with applicable data protection laws.

We retain collected data for as long as necessary to provide our services, comply with legal obligations, and fulfill legitimate business purposes, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. Specifically:

1. Third-Party Data:
   • Any data associated with third-party integrations is held securely until there is a request to unlink the third-party service. Upon unlinking, access to the data is removed.
2. Communication Data:
   • All communication data, including phone call transcripts, SMS messages, and meeting transcriptions, are removed and unrecoverable immediately following account closure.
3. General Account Data:
   • Personal information and account details are retained as long as the account is active.
   • Upon account deletion, personal data may be retained for a limited time as required by legal or compliance obligations.
4. Technical and Log Data:
   • Technical data, including logs and system interactions, is retained for diagnostic and security purposes and is periodically reviewed and deleted when no longer needed.

If you have any concerns or requests regarding data retention, please contact us.

As a user, you have certain rights regarding your personal data, including:

1. Access and Correction:
   • You have the right to request access to the personal data we hold about you and to request corrections if any information is inaccurate or incomplete.
2. Data Deletion:
   • You may request the deletion of your personal data, subject to any legal obligations we have to retain certain information.
3. Objection to Processing:
   • You may submit objections to data processing by contacting us at [email protected]. We will review and respond to such requests within 30 days, subject to legal and operational constraints.
   • You can object to the processing of your data for specific purposes, such as direct marketing.
4. Data Portability:
   • You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected].

We implement appropriate technical and organizational measures to safeguard your personal data. These include:

• Encryption of data in transit and at rest to protect against unauthorized access.
• Regular security audits and monitoring to detect and mitigate threats.
• Access controls and authentication measures to ensure that only authorized personnel can access sensitive information.
• Secure storage and processing of data to prevent data breaches and unauthorized disclosures.

Despite our best efforts, no security measures can guarantee absolute protection. If you have concerns about the security of your data, please contact us at [email protected].

Our platform allows users to connect third-party services to enhance their experience. When you choose to link a third-party service (e.g., Google Drive, Slack, Jira), we retrieve data from those services based on the permissions you grant. We do not share your data with these third parties unless explicitly required for authentication or functionality that you initiate.

These third-party services have their own privacy policies and data handling practices, and we encourage you to review them to understand how your data is processed by those providers.

You can manage or revoke third-party connections at any time through your account settings. Upon revocation, we will cease retrieving new data, but any previously collected data will remain subject to our data retention policies. You may request immediate removal by reaching out to [email protected].

If you have concerns about how a third-party service handles your data, we recommend reaching out directly to that provider.

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and support essential website functionality. These tracking mechanisms may include cookies, web beacons, and other technologies.

1. Types of Cookies Used:
   • Essential Cookies: Necessary for core functionality such as authentication and session management.
   • Analytical Cookies: Used to analyze how users interact with our website to improve performance and functionality.
   • Functional Cookies: Enhance user experience by remembering preferences and settings.
   • Advertising Cookies: Used to track ad performance, measure engagement, and optimize content delivery.
2. Usage of Tracking Technologies:
   • We utilize tracking technologies to collect insights on user interactions with our platform.
   • These technologies may collect information such as IP addresses, browser type, and visited pages to improve service offerings.
   • Users can manage or disable tracking technologies via browser settings or provided opt-out mechanisms.
3. Managing Cookies:
   • Most web browsers allow you to control cookie preferences through settings.
   • You can disable or remove cookies, but this may affect certain functionalities of our services.
   • To adjust cookie preferences, refer to your browser’s settings.

If you have questions about our use of cookies, please contact us at [email protected].

Our services are intended for business use and are not directed at individuals under the age of 13 (or 16 where applicable). We do not knowingly collect or process personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe that a child has provided us with personal data, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by email using the contact information associated with your account. We encourage you to review this policy periodically to stay informed about how we protect your information.

The date of the latest revision will be indicated at the top of this policy. Your continued use of our services after any updates constitutes your acceptance of the revised policy. If you have any questions about changes to this Privacy Policy, please contact us at [email protected].