Welcome to Innerhub AI (“Company,” “we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you may not use our services.

These Terms govern your access to and use of our platform, which provides the following functionalities:

• The ability to add and manage a personal knowledge base.
• The option to reserve a phone number that can:
  • Accept phone calls and allow AI to respond using knowledge base data.
  • Receive and send SMS messages.
• Integration with meeting platforms such as Google Meet and Zoom, enabling workflows such as transcription, note-taking, and action item identification.
• The ability to record audio and process it through workflows similar to those available for meetings.
• Various workflow automation capabilities, including:
  • Sending audio transcriptions to Google Drive, S3, Dropbox, and other storage platforms.
  • Creating or updating action items in systems such as Trello and Jira.
  • Sending emails and Slack summaries.

By using our services, you confirm that you are at least 18 years old (or of legal age in your jurisdiction) and have the authority to enter into these Terms. If you are using our services on behalf of an organization, you confirm that you have the necessary authorization to bind that organization to these Terms.

If you have any questions or concerns regarding these Terms, please contact us at [email protected].

To use our services, you must meet the following eligibility requirements:

1. Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. By using our platform, you confirm that you meet this requirement.
2. Legal Capacity: You must have the legal capacity to enter into a binding agreement. If you are accessing our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Compliance with Laws: You may only use our services in accordance with applicable laws and regulations. If the use of our services is prohibited in your jurisdiction, you must not use them.

We reserve the right to refuse service, suspend accounts, or terminate access to our services at our sole discretion if we determine that you do not meet these eligibility requirements.

1. Account Creation: To access and use our services, you must create an account. When registering, you agree to provide accurate, complete, and current information, including a valid email address.
2. Account Security: You are responsible for maintaining the confidentiality of your login credentials, account number, and any other sensitive account information. You agree not to share your account credentials with others.
3. Authorized User: You are the sole authorized user of your account. You are responsible for all activities conducted under your account, whether or not you authorized such actions.
4. Contracting Party: The individual who creates an account is the contracting party under these Terms. If you create an account on behalf of an employer or another entity, that employer or entity is the contracting party and the owner of the account.
5. Account Responsibility: If you suspect unauthorized access or a security breach involving your account, you must notify us immediately at [email protected].
6. Non-Transferability: Your account is personal to you and may not be transferred, sold, or assigned to another party.

Failure to comply with these requirements may result in suspension or termination of your account at our discretion.

1. Payment Processing: Payment and any applicable fees must be made through our designated third-party payment processing system (the “PSP”). You may be required to register with the PSP, agree to its terms of service, and provide payment details to complete transactions.
2. PSP Agreement: By using our services, you acknowledge that you have reviewed and agreed to the PSP’s terms and conditions. We are not a party to the PSP Services Agreement and have no obligations or liability regarding its terms.
3. Pricing and Fees: All fees for using our services are displayed on our platform. We reserve the right to update pricing at any time. It is your responsibility to review our website for the most current pricing.
4. Taxes: All fees are exclusive of applicable taxes, including but not limited to sales tax, VAT, or other government-imposed charges. Taxes are calculated based on the billing address you provide.
5. Authorization and Pre-Authorization: You authorize Innerhub AI and its third-party payment processors to charge all applicable fees and taxes to the payment method specified in your account. If you pay using a credit card, we or our payment processor may seek pre-authorization to ensure the card is valid and has sufficient funds available.
6. Subscription Services: If you enroll in a subscription, you authorize recurring payments. Your subscription will renew automatically unless you cancel before the renewal date. You may cancel your subscription in your account settings or by contacting [email protected].
7. Cancellation and Refunds: Unless otherwise specified, all fees are non-refundable. You must cancel before the renewal date to avoid being charged for the next billing cycle. If your subscription includes a free trial, you must cancel before the trial period ends to avoid automatic charges.
8. Delinquent Accounts: If any fees remain unpaid, we may suspend or terminate access to our services. We may also charge additional fees for late payments, chargebacks, or collection costs. If you access our services through an organization, unpaid fees from the organization may result in suspension of individual accounts linked to that organization.

1. Limited License to Users: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your personal or internal business purposes.
2. Restrictions: You may not:
   • Modify, distribute, sublicense, or commercially exploit any part of our services.
   • Reverse engineer, decompile, or attempt to extract source code from our platform.
   • Use our services in any way that violates applicable laws or infringes on the rights of others.
3. License to User Content: By submitting content (including but not limited to data, text, and media) to our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, store, modify, and distribute such content as necessary to provide our services.
4. Termination of License: This license is revocable at any time at our discretion if we determine you have violated these Terms. Upon termination, you must cease all use of our services and delete any downloaded or stored materials obtained through our platform.

1. Third-Party Services: Our platform may integrate with or allow access to third-party services, such as cloud storage, communication tools, and workflow automation platforms. Your use of any third-party services is subject to their respective terms and policies, and we are not responsible for their content, performance, or privacy practices.
2. No Endorsement: The inclusion of any third-party services or links on our platform does not imply endorsement or affiliation. We provide these integrations for convenience, and your use of such services is at your own risk.
3. Third-Party Accounts: If you choose to link third-party accounts to our services, you grant us permission to access and use the necessary data from those accounts to provide our services. You may revoke this access at any time through your account settings.
4. Liability Disclaimer: We are not responsible for any issues, damages, or disputes arising from your use of third-party services. You acknowledge that any reliance on third-party services is at your own discretion and risk.

1. Text Messaging: Innerhub AI and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may be used for authentication, security notifications, and other service-related purposes. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier. Innerhub AI is not responsible for these charges.
2. Push Notifications: If you install our mobile application, you may receive push notifications on your device. These messages may provide updates, alerts, or service-related notifications. You can disable push notifications at any time through your device settings.
3. Email Communications: We may send you emails as part of service delivery, including notifications about processed User Content, updates to shared content, and other operational messages. We may also send promotional or marketing emails about our services or those of third parties. You can opt out of promotional emails by following the unsubscribe instructions in the email. However, you may still receive non-promotional, service-related emails.

BY USING THE SERVICE YOU AGREE NOT TO:

1. Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
2. Use the Service or any portion thereof for the direct or indirect benefit of any third parties.
3. Use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service.
4. Harass, threaten, demean, embarrass, or otherwise harm any other user of the Service.
5. Violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third-party intellectual property or proprietary right.
6. Interfere with security-related features of the Service, including by:
   • Disabling or circumventing features that prevent or limit use or copying of any content.
   • Reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law.
7. Interfere with the operation of the Service or any user’s enjoyment of the Service, including by:
   • Uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code.
   • Making any unsolicited offer or advertisement to another user of the Service.
   • Collecting personal information about another user or third party without consent.
   • Interfering with or disrupting any network, equipment, or server connected to or used to provide the Service.
8. Perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth.
9. Sell or otherwise transfer the access granted under these Terms or any content made available through the Service, including any rights or abilities to view, access, or use such content.
10. Attempt to do any of the acts described in this Section or assist or permit any person in engaging in any of the acts described in this Section.

1. Reporting Copyright Infringement: We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that content hosted on our platform infringes your copyright, you may submit a DMCA takedown notice to our designated Copyright Agent at [email protected]. Your notice must include:
   • A description of the copyrighted work that you claim has been infringed.
   • The URL or location of the allegedly infringing content.
   • Your contact information (name, address, phone number, and email).
   • A statement that you have a good faith belief that the use of the content is not authorized by the copyright owner.
   • A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.
   • Your physical or electronic signature.
2. Counter-Notification Process: If you believe your content was removed in error, you may submit a counter-notification to [email protected] including:
   • Identification of the content that was removed and where it appeared before removal.
   • A statement, under penalty of perjury, that you have a good faith belief that the content was removed as a result of a mistake or misidentification.
   • Your contact information (name, address, phone number, and email).
   • A statement that you consent to the jurisdiction of the federal district court where you reside (or where our company is located) and that you will accept service of process from the party who submitted the takedown notice.
   • Your physical or electronic signature.
3. Repeat Infringers: We reserve the right to terminate the accounts of users who are deemed to be repeat infringers.

1. Right to Modify: We reserve the right to modify these Terms at any time, for any reason, at our sole discretion. Changes may reflect updates to our services, legal or regulatory requirements, or other business considerations.
2. User Responsibility to Stay Updated: It is your responsibility to review these Terms periodically. Continued use of our services after changes have been made constitutes acceptance of the updated Terms.
3. Effective Date of Modifications: Modifications to these Terms will be effective as of the date they are posted unless otherwise specified.
4. Governing Terms for Disputes: Any disputes arising from the use of our services will be governed by the version of the Terms in effect at the time the dispute arose, not necessarily the most current version.

1. Term: These Terms are effective beginning when you accept them or first access or use the Service and continue until terminated as described below.
2. Termination:
   • If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate.
   • Innerhub AI may, at its sole discretion, terminate these Terms or your account, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice.
   • You may terminate your account and these Terms at any time by using the account settings in your user dashboard or by contacting customer support at [email protected]. If you are on a subscription plan, termination will be effective at the end of your current billing cycle. If you are on a pay-as-you-go plan, termination will be effective immediately.
3. Effect of Termination:
   • Upon termination of these Terms:
     • Your license rights will immediately terminate, and you must stop using the Service.
     • You will no longer be authorized to access your account or the Service.
     • You must pay Innerhub AI any unpaid amount that was due prior to termination.
     • Any accrued payment obligations shall survive termination.
4. Modification of the Service:
   • Innerhub AI reserves the right to modify or discontinue the Service at any time, including by limiting or removing features, either temporarily or permanently, without notice.
   • Innerhub AI will not be liable for any change to the Service or any suspension or termination of your access to or use of the Service.

To the fullest extent permitted by law, you are responsible for your use of the Service, and you agree to defend, indemnify, and hold harmless Innerhub AI and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the “Innerhub AI Entities”) from and against any claim brought by a third party, as well as any related liability, damage, loss, or expense (including reasonable attorneys’ fees and costs) arising out of or connected with:

1. Your unauthorized use of, or misuse of, the Service.
2. Your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation.
3. Your violation of any third-party right, including any intellectual property right, publicity right, confidentiality right, privacy right, or other property right.
4. The nature of the content or data you process through the Service.
5. Any dispute or issue between you and any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do so, you agree to cooperate with our defense of those claims.

THE SERVICE AND ALL MATERIALS, CONTENT, AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. Innerhub AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS, CONTENT, AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

Innerhub AI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE (OR YOUR ACCESS THERETO), OR ANY DATA, MATERIALS, OR CONTENT OFFERED THROUGH OR PROCESSED BY THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND Innerhub AI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. Innerhub AI IS NOT RESPONSIBLE FOR THE FAILURE TO STORE OR MAINTAIN ANY USER DATA, CONTENT, TRANSCRIPTIONS, USER COMMUNICATIONS, ACCOUNT INFORMATION, OR PERSONAL SETTINGS. Innerhub AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF ANY TRANSCRIPTION OR PROCESSED CONTENT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR Innerhub AI ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE Innerhub AI ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALINGS WITH ANY OTHER SERVICE USER. YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE) OR ANY LOSS OF, USE, OR DISCLOSURE OF DATA, INCLUDING USER CONTENT.

THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Innerhub AI DOES NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT Innerhub AI IS PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE Innerhub AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY Innerhub AI ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

EXCEPT AS PROVIDED IN SECTION [X] AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE Innerhub AI ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO Innerhub AI FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR (B) $100.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

1. Privacy Policy: You acknowledge and agree that except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service (“Data”) will be processed as described in the Innerhub AI Privacy Policy. Please read the Privacy Policy carefully.
2. Ownership of Data: As between you and Innerhub AI, data that you enter into or upload to the Service is and will remain owned by you. You hereby grant Innerhub AI the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the Innerhub AI Privacy Policy. When you join a Basic Workspace, Pro Workspace, Business, or Enterprise Organization, your data is owned by the respective Workspace or Organization, as applicable, as specified in Section 3 above.
3. Use of Aggregated Data: You acknowledge and agree that Innerhub AI may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“Aggregated Data”) for its business purposes, including for machine learning, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data.
4. Compliance: You are solely responsible for:
   • Ensuring that the Data you enter into, supply, access, or use is lawful.
   • Complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service.
   • Obtaining and maintaining all rights, consents, and authorizations required to grant Innerhub AI the rights and licenses to enable Innerhub AI to exercise its rights without violation or infringement of the rights of any third party.
5. Information Security: Innerhub AI will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure.

1. Agreement to Arbitrate: Any controversy or claim arising out of or relating to this contract, or the breach thereof, including but not limited to any controversy or claim arising out of or relating to the design, development, license, sale, or use of artificial intelligence (AI), machine learning, large language models, or generative AI systems, tools, or products, shall be settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
2. Arbitration Panel and Jurisdiction:
   • Claims shall be heard by a single arbitrator, unless the claim amount exceeds $100,000, in which case the dispute shall be heard by a panel of three arbitrators.
   • The place of arbitration shall be Charlotte, NC, and the arbitration shall be governed by the laws of the State of North Carolina.
   • The arbitrator(s) and the parties agree to be guided by The Sedona Principles, Third Edition: Best Practices, Recommendations & Principles for Addressing Electronic Document Production in making determinations regarding the scope of exchange of electronic information.
3. Damages and Remedies Limitations:
   • The arbitrators will have no authority to award punitive damages or any other damages not measured by the prevailing party’s actual damages, except as required by statute.
   • The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section.
4. Costs and Fees:
   • For disputes where the total amount in controversy is under $10,000, Innerhub AI will cover the filing fees and arbitrator costs, unless the arbitrator determines the claim was frivolous, harassing, or without legal merit. In such cases, the initiating party shall be responsible for all associated arbitration costs that they would have otherwise been obligated to pay under AAA rules.
   • For disputes exceeding $10,000, arbitration costs and fees shall be allocated in accordance with AAA’s Commercial Arbitration Rules.
   • Each party shall bear its own attorneys' fees, unless (i) a specific law requires otherwise, or (ii) the arbitrator determines that fee-shifting is necessary due to bad faith litigation or abuse of process. The arbitrator(s) may allocate arbitration costs among the parties, but shall not award attorneys' fees beyond what is expressly permitted by applicable law.
5. Confidentiality:
   • Except as required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration without prior written consent from both parties.
6. Failure to Pay Arbitration Fees:
   • If a party fails or refuses to pay its required share of the deposits for arbitrator compensation or administrative charges, that party waives the right to present evidence or cross-examine witnesses, unless payment is made within 10 days of notice.
   • The arbitrator may allow limited participation if necessary to prevent an unfair result.
   • The other party must still present evidence and legal arguments as the arbitrator(s) may require for making an award.
   • This waiver does not allow for a default judgment against the non-paying party without evidence being presented.
7. Court Exception for Injunctive Relief:
   • Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, such as misuse of intellectual property, trade secrets, or violations of confidentiality obligations. This exception applies only to claims seeking equitable relief and does not extend to monetary damages, which remain subject to arbitration.
8. Changes to Arbitration Terms:
   • If Innerhub AI updates this arbitration clause, you may reject the changes by notifying us in writing within 30 days, after which your account will be terminated, and the prior arbitration terms will apply.
9. Enforceability and Jurisdiction:
   • If any part of this arbitration section is found unenforceable, arbitration will not apply, and disputes will be resolved through court proceedings in Mecklenburg County, North Carolina.
   • You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]. Your opt-out notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.
   • If a party has opted out of arbitration, any dispute shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and both parties consent to the jurisdiction and venue of such courts.

These Terms, and any disputes arising under or related to them, shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms, including any claims involving Innerhub AI, its affiliates, officers, directors, employees, or agents, shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina. Both parties irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on improper venue or inconvenient forum.

Innerhub AI operates the Service from its offices in North Carolina and makes no representation that materials included in the Service are appropriate or available for use in other locations.